Managed services to run your products with confidence.
Managed IT services that keep your applications secure and evolving, with 24/7 application support and clear SLAs.
Pillars of Dependable Delivery
As your managed services provider, OdiTek delivers application managed services and stays accountable for how your software performs, from the first alert to the next release.
24×7 Application Support
Round-the-clock 24/7 application support services, with monitoring and response so issues are resolved before your users feel them.
- Proactive monitoring and alerting
- Tiered incident response
- Clear escalation paths
Maintenance & Bug Fixing
Routine upkeep and fast, tested fixes within our application managed services, keeping platforms secure, current and performant.
- Root-cause analysis and fixes
- Managed infrastructure services and patching
- Performance tuning
Dedicated Support Teams / SLAs
A named managed IT services team that learns your stack and works to measurable, contract-backed service levels.
- Engineers who know your application
- Defined response and resolution targets
- Regular service reviews
Post-Launch Application Ownership
As your managed services provider, we carry your application beyond go-live, owning its health, backlog and continuous improvement.
- Backlog and release management
- Technical debt reduction
- Data-driven enhancements
Support that matches your risk
Pick the managed services tier your business needs. Indicative tiers; exact targets are agreed in your contract.
| Essential | Critical | Enterprise | |
|---|---|---|---|
| Coverage | Business hrs | 24×7 + on-call | 24×7 |
| Team | Shared | Dedicated | Dedicated + PO |
| Fixes | |||
| Monitoring | Basic | Advanced | Custom |
| Reviews | Quarterly | Monthly | Executive |
What you get with OdiTek
A managed services provider that stays with your applications after go-live.
Proactive monitoring and alerting
Tiered incident response
Root-cause analysis and fixes
Engineers who know your application
Defined response and resolution targets
Backlog and release management
Case studies
How our managed services keep applications and integrations reliable long after go-live.
Ensuring Reliable Application Performance
The client needed ongoing technical support to maintain performance, resolve issues and fix bugs so business-critical applications stayed reliable.
Supporting Connected Systems
The client needed reliable connectivity between multiple enterprise applications, with integrations that stayed stable after implementation.
Modernizing Enterprise Integration
The client needed to modernize its integration environment while keeping the business running and applications reliable.
Let’s keep your application running at its best
Talk to OdiTek, a trusted managed services provider, and we’ll shape a managed IT services plan around your applications and infrastructure.
