Privacy Policy

Oditek is committed to protecting your personal data/ information and respecting your personal data privacy.

Welcome to Oditek Privacy Policy (the “Policy”). For purposes of this Policy, the terms “Oditek”, “we,” “us,” and “our” refer to Oditek Solutions Pvt. Ltd., and all of its subsidiaries and affiliates, including those that do business as Oditek; “you” or “your” refers to you, as a user of our services, including any use of our websites, software applications, whether operated by us or on our behalf (“Services”). It is important that you read this Policy together with any other privacy notice we may provide on specific occasions when we are collecting or processing your Personal Information so that you understand how and why we are using your data. This Policy supplements those other notices and is not intended to override them.

This Privacy Policy governs the manner in which oditeksolutions.com collects, uses, maintains and discloses information collected from users (each, a “User”) of the https://www.oditeksolutions.com website (“Site”). This privacy policy applies to the Site and all products and services offered by Oditek Solutions.

This privacy policy, together with any other documents referred to in it, sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

This privacy policy gives you an overview of the type of data collected by Oditek and what happens to your personal data when you visit our website. When you visit our website, your browsing behaviour can be statistically evaluated. This is mainly done using cookies, analysis tools and tools of third-party providers. In principle, your browsing behaviour is analysed anonymously and this browsing behaviour cannot be traced back to you.

By visiting our website, you are accepting and consenting to the practices described in this policy.

1. INFORMATION WE COLLECT FROM YOU

We will collect and process the following categories of data, information about you:

  • Information you provide to us. This is information about you that you provide to us by filling in forms on the website (Site), interacting with the site or by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you sign up in our publicly facing website page for our newsletter service, make an enquiry about our products and services or log a support ticket.
    The information you provide to us is personal data which includes your name, address, e-mail address and phone number, as well as preliminary information about your business, all data which relates to you personally or with which you can be identified personally.
  • Information we collect about you. This is information that we collect automatically when your visit in our website (Site). It typically involves technical information and is often collected using small data files called “cookies”. Cookies are small text files which are stored on your hard disk and associated with the browser you use. Through these cookies, information is transmitted to the institution which has placed the cookie on your computer (here, our organisation). Cookies cannot run any programmes on or transmit viruses to your computer. They serve to make our web content more user-friendly and more effective as a whole. This information helps us to provide you with a good experience when you browse our website and also to indicate where the site requires improvement. We may also collect other kinds of information like-

    • Transaction Data may include details about payments between us and other details of purchases made by you.
    • Technical Data may include your login data, internet protocol addresses, browser type and version, browser plug-in types and versions, time zone setting and location, operating system and platform and other technology on the devices you use to access this site.
    • Profile Data may include your username and password, purchases or orders, your interests, preferences, feedback and survey responses.
    • Usage Data may include information about how you use our website, products and services.
    • Marketing and Communications Data may include your preferences in receiving marketing communications from us and your communication preferences.

    We may also process Aggregated Data from your personal data but this data does not reveal your identity and as such in itself is not personal data. An example of this is where we review your Usage Data to work out the percentage of website users using a specific feature of our site. If we link the Aggregated Data with your personal data so that you can be identified from it, then it is treated as personal data.

    Sensitive Data

    We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offenses.

    More information on how cookies work, what cookies we use and why can be found in our Cookie Policy.

    If you are simply visiting our website for information purposes, and not to register or send us any information at all, we shall still collect the following personal data which will be transmitted to our server by your browser.

    • IP address
    • Date and time of your inquiry
    • Time zone difference to Greenwich Mean Time (GMT)
    • Contents of the request (precise page)
    • Access status / HTTP status code
    • The respective amount of data transmitted
    • Website originating the request
    • Browser
    • Operating system and its interface
    • Language and version of the browser software
  • Information we receive from other sources.
    This is the information that we receive about you if you use any of the other websites we operate. This also includes information that we receive from third parties, such as business partners, sub-contractors in technical services, advertising networks, analytics providers, search information providers and so on.
  • Social Media platforms
    We operate social media platforms. It is our process and protocol that any personal data, personally identifiable data gathered on these platforms is only in response to users interacting out of their own volition with our marketing pages. The contact is deemed as a legitimate business enquiry.
  • Analytics
    Our website uses Google Analytics to collect information about how visitors use our website. We anonymise this data at the point of collection and automatically delete user and event data that is older than two years.

2. HOW WE COLLECT INFORMATION

We collect data about you through a variety of different methods including:
Direct interactions: You may provide data by filling in forms on our site (or otherwise) or by communicating with us by post, phone, email or otherwise, including when you:

  • order our products or services or send any inquiry;
  • register for any periodicals;
  • subscribe to our publications like newsletters;
  • request resources or marketing be sent to you;
  • enter a competition, prize draw, promotion or survey; or
  • give us feedback.

Automated technologies or interactions: As you use our site, we may automatically collect Technical Data about your equipment, browsing actions and usage patterns. We collect this data by using cookies, server logs and similar technologies. We may also receive Technical Data about you if you visit other websites that use our cookies. Please see our cookie policy at https://www.oditeksolutions.com/cookies for further details.

Third parties or publicly available sources: We may receive personal data about you from various third parties and public sources as set out below:

  • analytics providers such as Google;
  • advertising networks;
  • distributors that resell our products.

3. USE OF INFORMATION WE COLLECT

We will only use your personal data when legally permitted. The most common uses of your personal data are:

  • Where we need to perform the contract between us.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal or regulatory obligation.

Generally, we do not rely on consent as a legal ground for processing your personal data, other than in relation to sending marketing communications to you via email. You have the right to withdraw consent to marketing at any time by emailing us at unsubscribe@oditeksolutions.com or by updating your email marketing preferences via the link in the email.

Purposes for processing your personal data

All information about you that we collect or receive, whether of a personal or technical nature, may be used by us in the following ways:

  • To carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us.
  • To provide you with information about other goods and services that we, or our selected partners, offer that are similar or relevant to those that you have already purchased or enquired about, such contact will only be made by email or phone from which you can opt out at any time, to notify you about changes to our services.
  • To administer the website and for internal operations, including troubleshooting, system and security updates, data analysis, testing, research, statistical and survey purposes.
  • To improve the website content to ensure that content is presented in the most effective manner for you and for your computer.
  • To allow you to participate in interactive features of our service, when you choose to do so.
  • To keep the website safe and secure.
  • To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant promotional content to you.

We shall use the e-mail address submitted during registration to inform you about important changes, for example to the scope of the offer, or technically significant changes.
The data submitted during registration is processed on the basis of either a contract or your consent. You can revoke your consent. You can do this by sending us an informal message by e-mail. The legality of the data processing already carried out shall remain unaffected by the revocation.
Data collected during the registration is stored by us for as long as you are a registered member on our website thereafter it will be deleted. Legal retention periods shall remain unaffected.

Marketing communications

You will receive marketing communications from us if you have:

  1. requested information from us or purchased goods or services from us; or
  2. if you provided us with your details and ticked the box at the point of entry of your details for us to send you marketing communications; and
  3. in each case, you have not opted out of receiving that marketing.

You can ask us to stop sending you marketing messages at any time by emailing us at unsubscribe@oditeksolutions.com or by updating your email marketing preferences via the link in the email.

When you opt out of receiving our marketing communications, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions.

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to find out more about how the processing for the new purpose is compatible with the original purpose, please email us at DPO@oditeksolutions.com.

If we need to use your personal data for a purpose unrelated to the purpose for which we collected the data, we will notify you and we will explain the legal ground of processing.

We may process your personal data without your knowledge or consent where this is required or permitted by law.

4. DISCLOSURE OF YOUR INFORMATION

We may share your information with:

  • Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them.
  • Analytics and search engine providers that assist us in the improvement and optimisation of the site.
  • Third party support services, such as, but not limited to project management tools, accounting systems and hosting data centre.

We will disclose your personal information to third parties as relevant:

  • In the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets.
  • If we, or substantially all of our assets, are acquired by a third party, in which case personal data held by us will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements or
  • To protect our rights, property or safety, or those of our clients or others.

We may share information if we think we have to in order to comply with the law or to protect ourselves. We will share information to respond to a court order or subpoena. We may also share it if a government agency or investigatory body requests. Or, we might also share information when we are investigating potential fraud.

5. WHERE WE STORE & PROTECT YOUR PERSONAL DATA

When you contact us by e-mail or via website contact form, we shall store the personal data you submit to us (your e-mail address, your name and your telephone number, etc.) for purposes of responding to your questions. We shall delete the data connected with this event as soon as its storage is no longer required, or we shall restrict the processing of this data if there are any legal obligations necessitating its storage.

This website uses SSL and/or TLS encryption for security reasons and to protect the transmission of confidential contents, e.g. submitted contents of a form. If the encryption is activated, the data transmitted to us cannot be read by third parties. You can recognise an encrypted connection by the fact that the address bar of your browser changes from “http://” to “https://” and by the lock symbol in the browser bar.

All information that you provide to us is stored on our, or our selected business partners’, secure servers, and we will take reasonable steps to protect your information in accordance with this policy, including (without limitation):

  • Installing a secure firewall;
  • Using anti-virus protection software;
  • Encrypting data; and
  • Carrying out regular back-ups.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of any data transmitted to the website and any such transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know such data. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

5. DATA RETENTION

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for tax purposes for a specified period after they cease being customers.

In some circumstances you can ask us to delete your data: see below for further information.

In some circumstances we may anonymize your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

6. YOUR RIGHTS

You can assert the following rights against us regarding your personal data:

  • The right to be informed about the collection and use of your personal information
  • The right of access to your information to verify the legality of our use of it
  • The right to request that inaccurate or incomplete information about you is rectified
  • The right to request the deletion or removal of your information where there is no further reason for us to use it
  • The right to restrict the use of your information
  • The right to obtain and reuse the information that we have about you for your own purposes
  • The right to object to certain uses (such as for marketing purposes)
  • The right not to be subject to a decision that has a legal effect on you that has been based on an automated decision.
  • The right to data portability.

Should you wish to exercise any of these rights, you may do so at any time by writing to us at the address given below. In some cases, we are permitted to charge a small fee of no more than $ 10 in respect of our administrative costs.
If you would like to request the information, we hold about you please mail us with your details to DPO@oditeksolutions.com

3RD PARTY LINKS

The Site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Anti-Spam policy

Oditek recognizes the receipt, transmission or distribution of spam emails (i.e. unsolicited bulk emails) as a major concern and has taken reasonable measures to minimize the transmission and effect of spam emails in our computing environment. All emails received by Oditek are subject to spam check. Any email identified as spam will be rejected with sufficient information to the sender for taking necessary action. With this measure, along with other technical spam reduction measures, Oditek hopes to minimize the effect of spam emails. Oditek reserves the right to reject and/or report any suspicious spam emails, to the authorities concerned, for necessary action.

7. CHANGES TO PRIVACY POLICY

Any changes we make to our privacy policy in the future will be posted on this page. Please check back frequently to see any updates or changes to our privacy policy.

8. COOKIES POLICY

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see https://www.oditeksolutions.com/cookies.

9. JURISDICTION

If you choose to visit the website, your visit and any dispute over privacy is subject to this Policy and the website’s terms of use. In addition to the foregoing, any disputes arising under this Policy shall be governed by the laws of India.

10. CONTACT

OdiTek Solutions is the data controller and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).

Contact Details

OdiTek Solutions

DCB 624/625, 6th Floor, DLF Cybercity, Patia
Bhubaneswar- 751024, Odisha, INDIA
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to DPO@oditeksolutions.com

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