About Customer

The customer is a leading Medical TPA in Asia Pacific region with HQ in UK. Along side Healthcare Insurance, the customer offers a wide range of healthcare services via it’s integrated web and mobile solutions. Listed in global stock exchanges, the customer wanted to integrate their different services into one integrated Core TPA Engine clubbed to diverse user channels viz. web, mobile and CRM.

Application Requirements

Customer requirement was to build a comprehensive business delivery integrated web-scale platform that enables it optimally manage it’s business functions. Primarily being a Medical TPA (Third Party Administrator), there are multiple business processes that require to work in tandem to deliver customer services on the go. Healthcare consumers are primary users who are offered various services via Optimal Health platform viz. healthcare tips, information, consultation services and related information, insurance services and coverage, to name a few. The integrated web-scale platform had requirements to build a robust web back-end and database that takes care of medical TPA service delivery with respect to back-end, a user friendly mobile front-end solution and an integrated CRM to manage customer services.

The Business Case Challenge

The project requirements encompassed different technology stacks being deployed independently while functioning in an integrated manner to seamlessly provide business functions of a Medical TPA. The customer / user facing solution happened to be mobility solution i.e. mobile applications on Android and iOS plus an eCart i.e. an eCommerce web portal. The 3rd sub-system of the platform required a robust CRM that takes care of configuration, user management, privileges management, content delivery, reports and business intelligence & customer service / ticket management system. The challenge was to ensure all these sub-systems are interacting real-time with each other and delivering business functionalities seamlessly.

OdiTek’s Solution

OdiTek built a custom set of web API libraries layer to overcome the connectivity challenge in synchronizing the front-end mobile apps and between the web back-end plus CRM Solution. The major hurdle of ensuring performance and high security because of exposure of several APIs are taken care of by utilizing standard libraries and modularizing the architecture. High availability and scalability are ensured using Tier-4 Cloud deployment and taking in use some of the most advanced deployment features available in cloud infrastructure. Security challenges are distinctly different for iOS, Android and web sub systems and are thoroughly grilled to support the platform required security measures.

For providing an integrated eCommerce functionalities and interoperability with CRM, architecture provisioned single source for configuration, user management, product management and order functions.

The solution also required to query and fetch information from a heterogenous TPA Core engine and then distribute the information across sub-systems to deliver as per customer device or application front-end. This had it’s intrinsic challenge to maintain data structure and processing overhead. To built the seamless interworking, architecture and design was visualized considering the max no of concurrent users, database handling capabilities well before the product platform construction phase. Thereby eliminating any processing or memory bottlenecks during the implementation phases.